Method of ITSM Consulting AG allows a targeted differentiation and leads to more descriptive report information Beratungshaus ITSM Consulting AG has developed an innovative reporting method for IT services for quality control. It is a response that reports are often not service or customer, perform content not differentiated for the various addressees, and are unrelated to the day-to-day IT processes that provide the services. As a result, the conventional reports remain significantly restricted in their commercial value and as a tool for quality control. As important methodological approach the figures are divided in their definition in four types, to later enable a target group-specific reporting. This includes the figures for the processes, operational level, services and business. If you have additional questions, you may want to visit Simon Baker. Also a distinction between control and KPI KPIs is done. Thus, a modular and in addition verfeinerbares on demand reporting is possible the be precise focus on the needs of different target groups can be. These different people on the one hand are the process owners and process manager.

You must be supplied with the respective information about the current objectives with regard to the objectives of the process. The process managers need also still frequently for more detailed information about their process, can it control objective and ensure a smooth. The team leader and people more addressees of the reports which have a need for detailed information about a service or to the responsible team. Another feature of the IT quality of service reporting of ITSM Consulting AG method is the so-called KPI fact sheet. In it, more than a dozen attributes are defined, clearly define each key figure.

The report gives a much larger significance than usual. In addition explicit target groups can be selected in the KPI profiles for specific KPIs, which is not in the Default schema are included. Among the key advantages of the IT-quality-oriented service reporting: mutually process and service quality: If all processes achieve their goals, the quality of the service complies with the requirements. Overhead arms realization: it is developed a report template for all services that can then be reused for all other services. At a glance all critical success factors: by use of different code types and classification of control and KPI KPIs maximum transparency generated by the reports target groups. Understanding of the figures: also the KPIs are collected automatically, can be explained manually. 13 Month reporting: it trends and a comparison of the current month with the month of the last year are displayed. This structure enables a modular and very target-specific reporting, content provides descriptive and thus demand information to the respective addressee”, explains Frank Zielke, Board of Directors of ITSM Consulting AG. The different methodological specificities cause a service reporting that significantly more precisely aligned and much more meaningful is to meet the needs of power control in the IT service management than previous solutions.”

The Hanover fair industry remains the largest industry meeting of mechanical and plant engineering worldwide. Sassenberg may 5, 2010: Exactly the right premieres-stage for the current version 6.2 of the editing environment docuglobe, whose new Modul for project and construction was already traveling with some references. New software module for project and engineering woke up in a first presentation, some weeks before the Hanover fair, already interested in the relevant target group. Especially it is so that often only 10 per cent of the documentation really affect the plants and areas, which produces prime contractor in the project business. Mark Strong contributes greatly to this topic. Another 40 percent are construction documents, drawings, parts lists and plans that complement this own documentation.

The remaining 50 percent are in turn supply documentation, dealing exclusively with the ingredients, which are introduced in its entirety by a third party. A parent structure not only created with the new software module in the own content managed and maintained, but all the relevant project-related documents. The gds AG structures thus creating”had in their mailing at the Hannover Fair advertised and in this way an impressive number of those interested in the joint stand of the OWL engineering can bring. This is the new software module actually a (if also essential) part of the latest docuglobe version 6.2. Also the other innovations in this generation of the environment offer significant savings on overhead and not last time.

Online help in the blink of an eye through a technical revision undergoes a significant performance improvement for example the online help function. The current HTML or CHM Help authoring is simplified and greatly speeds up. Differently than in the previous version docuglobe opts for future HTML conversion Java and open XML, resulting in a considerable improvement in the performance and achieved a time savings of 80% to 90% in the conversion process. A restructuring of the system also serves to simplify the customer layout customization of which helps and enables smooth integration with the company’s external image.

BitDefender privacy function ‘File Vault’ tested with great success on new Intel platform Holzwickede, 02 June 2010 BitDefender engineers have developed a comprehensive test program to examine the use of the BitDefender security programs on the latest Intel notebook platform. In the course of which the data protection function examined file vault with respect to their performance on machines, which work on the basis of the new Intel Core i5 mobile processor. The result: The file Vault feature that is integrated into all solutions reached a significantly increased data throughput in the encryption of files on a local drive. The enhanced privacy file Vault”quasi a vault stores and encrypts personal or sensitive information in a specially secured storage area. en very successful. The feature allows users to implement encrypted and password-protected drives on your computer and to save where confidential information safely. Details can be found by clicking Simon Baker or emailing the administrator. In this way, files against unauthorized access or theft are protected.

Such processes require the movement of massive amounts of data between multiple systems. This is usually time consuming and resource-claiming. Benchmarking tests together by BitDefender and Intel engineers, measured the performance of file Vault copy – and encryption-processes both the read and the write mode. In the course of which the tests registered an impressive performance from a file vault in combination with Intel’s new advanced encryption standard new instructions”(AES-NI). This standard includes a number of specialized instructions for Cryptography. BitDefender has developed a special set of software code in the development of its programs for AES-NI applications to optimize the file Vault feature. On the test systems (Intel SATA solid state drives) the engineers registered a significant increase of the throughput of 44 MB / s on 103 MB / s.

This corresponds to a 134-percent acceleration for both read and write processes. After this result for us is clear, that we our users with timely corresponding BitDefender software updates provide so that customers benefit from the advantages of the new hardware also Intel”, stated Alexandru Balan, BitDefender product manager for technology and innovation. In particular the increased speed of data encryption complements the comfort and ease of use for all users of BitDefender file Vault.”we are pleased that software companies such as BitDefender collaborate with us, to optimize their solutions based on the Intel technologies”, stressed Wolfgang Petersen, Director EMEA, Intel software and services group. Engineers can vote optimally so their solutions to the needs of the end customer as with the Intel Core i5 mobile processor.” For more information see. About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001, BitDefender has new standards in the field of proactive protection in front of dangers from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet, in English at. Press contact: BitDefender GmbH Robert-Bosch-str. 2 D-59439 Holzwickede contact person: Hans-Peter Lange PR Manager Tel.

HLMC focuses both on the technical/content as well as the organizational handling of conferences, user group meetings, workshops and road shows in the sales order. Total already several thousand participants from the IT industry have visited the events of HLMC. HLMC discusses the current trends in software engineering and thus ensures the success of the event. The services of HLMC includes the search and selection of method lectures, keynotes and user -, the acquisition of sponsors and exhibitors and the entire organisational and administrative processing of designated events. In addition, HLMC advises various companies in the implementation of events of any kind. By the clear and precise focusing on the field of software engineering, HLMC here has created a superb and extensive network, from which benefit the customer from HLMC. Some contend that Michael Antonov shows great expertise in this. Via iX since the founding in 1988 has iX as a required reading of professional IT user established. The editors carefully researched all important topics of the Internet with regard to the successful use of computers in the company intranet, networks, operating systems and client-server computing and underpins it with manufacturer-independent tests.

On the cross-editorial website heise online involved is also the iX-editorial on the current reporting on IT topics. Under is different offers like blogs on topics from software development, news, a monthly survey and provider information service for companies that meet the professional character of the magazine. The contents of iX are available at eMedia from year 1988 on CD-ROM. Since 2003, iX regularly organises conferences around the theme of better software”and offers various workshops on topics in the field of software engineering with international renowned speakers on. It also published iX under the label of iX study”regular studies and tool analysis.

Slightly away from the public debate the topic ITIL underwent last year a significant upswing. Kerpen, 15.01.2008 – according to a survey by Exagon consulting three out of five companies were a big to very big attention on improving their IT service management (ITSM). Long time IT services were a stepchild, because they had not the luster of innovative technologies\”, judge Exagon – Managing Director Joachim Fremmer. However companies can not draw often on established methodological practices, because they are only increasingly devoted to this topic lately\”, he knows from his experience. Fremmer has therefore defined the essential guidelines for ITIL strategies: the nucleus is the focus on the added value for the business and cannot be derived from service strategy: it applies consistently make a very close interaction with the market and competition-relevant business processes in the ITIL concepts. This orientation is also a core element of the new version of the But rules, was not consistently carried out in ITIL 3. Therefore, the company can rely not only on and must independently develop the model according to the individual needs.

Ensure the sustainability of strategic objectives by looking to the future: it is important to consider what’s coming tomorrow to requirements on the company already. The project leaders not in the glass ball must look, but keep an eye on the technical discussion on the future developments. This, in particular the industrialization of IT plays an essential role, because it leads to a stronger focus on IT processes. On a standardization of aligning IT processes: Following the establishment of the standard systems, it will come to the standardization of the IT processes, therefore the ITSM strategies must be, that IT processes are freed from their mostly individual character. The efficiency gained, as well as the cost savings potentials are enormous, because, for example human resources more rationally used, reducing the error rate increased the availability of IT systems in the workplace of employees can be and.

Conventional methods make the intermediate steps Munich/Graz better lookup, January 27, 2009 – the software migration is normally very high technical and organisational requirements to a company because tie up resources for such projects on a large scale. Also new knowledge of about new software techniques must both be built at programming level as well as at tool level or transferred by external service providers. However, migration projects are marked according to opinion of the consultancy and systems house C & P AG not only by the burden. A migration leads not only to new technological conditions, but offers also the chance to redesign the structures grown by many influences by modern conceptual approaches in principle”, judge Kurt Glabischnig, Board of Directors of C & P AG. Because finally she must be aligned with higher productivity and more efficient support of business processes to create a future-proof architecture. To this intent accurately to reach fundamental strategic guidelines should be considered: 1. precise analysis of cost reduction potentials.

No convincing effects are measured and a migration is not necessarily required, specific conditions due to distance should be taken by the project. 2. clear requirements to determine. This is technically with the innovation, function and integration aspects, as well as the business requirements. 3.

structures simplify. This includes a consistent process orientation as well as the reduction of double or even multiple data entry and redundant reports. 4. old habits replace new workflows that meet future business process needs and the needs of users at their place of work. 5. the application landscape detoxify through targeted removal of applications developed historically as a patchwork. 6. comprehensive standardization of methods and procedures as well as the structuring of data and the output according to the principle of the lowest common Denominator. 7. limitation of manual interfaces, to eliminate unnecessary resource hog, and to avoid potential sources of error. 8 selection of a righteous project migration methodology, which should be rather conventionally designed experience, because this means that the intermediate steps are better testable. Also, the methodology for the culture of the user undertaking must match. 9. evaluation of the proper tools in the thicket of the market offer, because using inadequate tools can cause significant project delays and significant losses in efficiency with higher costs. 10. effective mobilization effects produce that conceptual and organizational guarantee a dynamic development of the project. About C & P AG: The C & P AG in Munich and Graz (Austria) offers highly qualified employees of consulting and development services for the IT and organisation area of financial firms and companies in other industries. The portfolio of services ranges from the conception of the IT landscape (or part thereof) over the accompaniment operating Change processes to the productive use of standard or custom software. Agency think tank GmbH Wilfried Heinrich Pastorat 6 D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71

FlexiArray includes a Flash-collaborating architecture, sustained high IOPS performance for random writes, Data Protection groups, wear leveling for optimum reliability and durability, as well as hot Swapfahige standardized components in rack mount sizes. FlexiArray on the Supercomputing Conference 2013 meeting you Innodisks team and learn more about Innodisks FlexiRemap the 1 M + IOPS performance on the Supercomputing Conference 2013 in Denver, Colorado from May 18 through a live demonstration up to 21 November. INNODISK will be at the booth 3636 in the Colorado Convention Center for you available. INNODISK is a special forum for the Supercomputing Conference 2013 a lecture titled building high IOPS Flash Keep array with iNNODISK FlexiRemap technology”. Close Charles Tsai, Senior Director of Innodisks cloud storage technology center, to learn more about the benefits of FlexiArray and FlexiRemap. The Forum will be held on Tuesday, 19 November, in room 503 / 504. More about Innodisks FlexiRemap to learn technology and detailed specifications of the FlexiArray SE108 and HD224 storage solutions to receive, click on the following link: flexiarray.innodisk.com about iNNODISK iNNODISK was founded in 2005 in Taiwan and maintains a European branch with field service technicians in the Netherlands. The company has become the industry’s leading manufacturer of Flash storage solutions and DRAM Modules for industrial applications and for embedded systems. The company focuses on enterprise solutions, industry solutions, used in the aviation and aerospace industries, as well as in the usage area of the defense industry. With a wealth of experience and an unrivalled Know about the storage industry, iNNODISK has published a wealth of products, which feature excellent quality, outstanding performance, a great value for money and the highest possible reliability.

Cloud-based solution sphinx open online opens up pathways to the industry 4.0 and smart factory Constance, 15th November 2013 the future challenges for companies are networking, mobility and efficiency. Smart factory and industry 4.0 are the models of the future. A management information system with mobile services builds the bridge to the development of the production world of tomorrow. The in-built information systems GmbH (www.in-gmbh.de) has for that purpose sphinx open online enterprise develops and introduces the technology and its benefits in the Webinar on November 27, 2013 from 15:30 to 16:30. In production environments and complex systems to keep track of situations and to intervene, if necessary means to be fast about current events, as well as relevant data and information at a glance. Accurately and in real time tasks should be delegated, edited and acknowledged after completion.

Sphinx open online mobile keep the overview over sphinx is open online a Management control system, which enables the intelligent networking of facilities, logistics and industry 4.0 with mobile services. The open platform will provide decision-relevant information and support mobile workflows efficiently and this from the cloud. “In the webinar keep control anything anywhere anytime” on 27 November 2013, the participants based on concrete case studies learn how complex situations with the help of this platform can be solved in the future. While the rapid cycle of information, as well as the reflux of the data allow the purposeful acting and reacting. The participants of the Webinars can follow use of own devices in live mode the customizations made live. Excerpt from the content of the Webinar: monitoring and control tasks: information at a glance graphically, mobile and real-time available worldwide integration of data from building, production, technical equipment, energy supply, KPIs, and other data sources support the decision-makers through timely presentation, at Detecting overall situations and analyses in detail local and mobile devices simple parameterization, and cost-efficient use from the cloud of intuitive operation via various end devices directly applicable and can be quickly integrated with enterprise applications in addition are created and deployed the application additional function modules, continuous support as well as a number of new features available.

almato presents CRM in real time on the be.connected. The almato GmbH will present current solutions for modern customer contact management together with leading companies in the customer service industry on the be.connected on 23 and 24 September 2010. The company from Tubingen, a provider of software for quality monitoring, real time interaction management and eLearning, sees in the be.connected. an ideal platform for solutions that enable individual customer service in real time. Focus on the be.connected. is the customer and the interaction with him”, reported Thomas Geiling, Marketing Director of almato GmbH. important is, that the companies recognize that customer contact management does not manipulate the customer in the form it without wanting to go there from being run, where the company would like to have him. For almato and the be.connected.

It rather comes to a new understanding of customer contact management. Target must be to initiate a dialog, for example, with the customer contact centre staff the requests can work as individual as possible. The diagram F”has served out in the customer service.” On the be.connected. almato GmbH presents its Web-based platforms for performance management in the contact center. It brings together in one portal easy-to-use recording, quality monitoring, and e-learning. The products allow the user-defined management and analysis of data and were awarded with the CRM Excellence Award in 2010.

The award is an important confirmation for Thomas Geiling. It’s great to see a platform that specifically supports the improvement of employees in customer service, know the deserved attention from the experts. The Web-based platforms graphically the objectives and-abweichung, allowing to quickly see trends. Thus decision processes accelerated by almato solutions and necessary measures immediately recognized. It will benefit our customers and continuously improve their service.” In addition to the performance management solutions in the Contact Center will present almato also software for CRM in real time. The offered almato solution enables contact center agents in the situation flexibly on changing business requirements and unpredictable response immediately to respond. To enable this, during customer contact in real time data from the software solutions with the customers read and construed without doing an integration in backend systems required to make. On this basis, tailored recommendations be given on the basis of user-defined business rules, yet at the same time, the right for the customer and the company decision each employee can be. About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management; Quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.