almato presents CRM in real time on the be.connected. The almato GmbH will present current solutions for modern customer contact management together with leading companies in the customer service industry on the be.connected on 23 and 24 September 2010. The company from Tubingen, a provider of software for quality monitoring, real time interaction management and eLearning, sees in the be.connected. an ideal platform for solutions that enable individual customer service in real time. Focus on the be.connected. is the customer and the interaction with him”, reported Thomas Geiling, Marketing Director of almato GmbH. important is, that the companies recognize that customer contact management does not manipulate the customer in the form it without wanting to go there from being run, where the company would like to have him. For almato and the be.connected.
It rather comes to a new understanding of customer contact management. Target must be to initiate a dialog, for example, with the customer contact centre staff the requests can work as individual as possible. The diagram F”has served out in the customer service.” On the be.connected. almato GmbH presents its Web-based platforms for performance management in the contact center. It brings together in one portal easy-to-use recording, quality monitoring, and e-learning. The products allow the user-defined management and analysis of data and were awarded with the CRM Excellence Award in 2010.
The award is an important confirmation for Thomas Geiling. It’s great to see a platform that specifically supports the improvement of employees in customer service, know the deserved attention from the experts. The Web-based platforms graphically the objectives and-abweichung, allowing to quickly see trends. Thus decision processes accelerated by almato solutions and necessary measures immediately recognized. It will benefit our customers and continuously improve their service.” In addition to the performance management solutions in the Contact Center will present almato also software for CRM in real time. The offered almato solution enables contact center agents in the situation flexibly on changing business requirements and unpredictable response immediately to respond. To enable this, during customer contact in real time data from the software solutions with the customers read and construed without doing an integration in backend systems required to make. On this basis, tailored recommendations be given on the basis of user-defined business rules, yet at the same time, the right for the customer and the company decision each employee can be. About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management; Quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.