Slightly away from the public debate the topic ITIL underwent last year a significant upswing. Kerpen, 15.01.2008 – according to a survey by Exagon consulting three out of five companies were a big to very big attention on improving their IT service management (ITSM). Long time IT services were a stepchild, because they had not the luster of innovative technologies\”, judge Exagon – Managing Director Joachim Fremmer. However companies can not draw often on established methodological practices, because they are only increasingly devoted to this topic lately\”, he knows from his experience. Fremmer has therefore defined the essential guidelines for ITIL strategies: the nucleus is the focus on the added value for the business and cannot be derived from service strategy: it applies consistently make a very close interaction with the market and competition-relevant business processes in the ITIL concepts. This orientation is also a core element of the new version of the But rules, was not consistently carried out in ITIL 3. Therefore, the company can rely not only on and must independently develop the model according to the individual needs.
Ensure the sustainability of strategic objectives by looking to the future: it is important to consider what’s coming tomorrow to requirements on the company already. The project leaders not in the glass ball must look, but keep an eye on the technical discussion on the future developments. This, in particular the industrialization of IT plays an essential role, because it leads to a stronger focus on IT processes. On a standardization of aligning IT processes: Following the establishment of the standard systems, it will come to the standardization of the IT processes, therefore the ITSM strategies must be, that IT processes are freed from their mostly individual character. The efficiency gained, as well as the cost savings potentials are enormous, because, for example human resources more rationally used, reducing the error rate increased the availability of IT systems in the workplace of employees can be and.