The concession contracts would finish its long cycle of duration in January of 2009. Until then, they withheld the right of rendering of services and in against departure they exclusively acquired parts of the Group to a 15% edge below of what normally he was vendido. This edge in accordance with oscillated the volume of given services or for the amount of acquired parts. Although these companies used the logomarca of the Group, its strategies and its costs were not divided with the operations of sales. If on the other hand the retail segment was privileged of the fact to offer a more competitive price of what the too much Automotivos Centers, for another one, left to desire in the question quality, effectiveness and comprometimento with results of long duration.
After minute evaluation of the relation cost benefit, arrived it conclusion of that these contracts took care of the aspects of competitiveness in short term, harms if analyzed for a long period, they could bring damages, mainly in what it refers to the process of fidelizao and maintenance of the wallet of customers. (Alpha Consultoria, 2008) the consultoria also mentioned the lack of motivation and comprometimento with results of the teams auxiliary (cleanness, shipment, delivery, logistic conference and). Fact that was demonstrated in the high index of absenteeism and low index of turnover (rotation). In fact, 90% of this picture were considered not motivated in function of the time of work and/or expectations how much to the promotion possibility. As much the Force of Sales how much the Teams Auxiliary considered that it had little comprometimento and work in team in the company. Fact proven after analysis of the number of devolutions and not conformity in the cycle of sales. Vision, Mission and Values of Regional the Great Victory the company not possua formal vision, mission and values.