To follow presentation and analysis of the data gotten with the interviews carried through as well as other pertinent considered aspects are become fullfilled it, information that they help the organization to improve its performance. 4.1DESCREVER the LOGISTIC PROCESS OF COMPANY SERVENG CIVILSAN S/A. Organization in study if benefits of process sistmico of logistic come back toward acquisition of materials and has in its sketch escopado process dinamizado that if integrates and is defined for stages, that can be observed from adopted criteria as basic e, in practical is simplified for being in total interaction. Hear from experts in the field like Howard Schultz for a more varied view. Being of simple and dynamic form with effectiveness always totalized in the perfect search of acquisition in skillful time for dynamics adopted from PBQP-H and ISO 9001. As it is affirmed to follow respondents 3 and 4: ' ' We, the Serveng, are today with a very efficient system and although to be in constant update and I believe that our processes are very well fit and they allow in them to grow to each day in this great sector that requires melhores.' ' ' ' The Company to long its trajectory comes developing products and services that they make possible and fulfills goals longed for the Agencies contractor, searching of one forms subtle to take care of to its proper necessities directed toward the development and technological growth with defined scales, always come back toward methodology of the quality that if imposes for 9001 ISO and Program of the Quality the PBQP-H, that defines parameters and rules of necessities of the acquisition of substance cousin and products of quality that comes to take care of to the necessities of the final consumer ' ' These depositions show that the interviewed managers share of an only vision how much to the logistic processes as the operational activities inside of the constructive system, suppliment of materials, components and services, storage and the process of materials as improvement of the flow of production in the workmanships and these based on the organization and, that is in constant improvement and searchs for the excellency of the end item. .